If you need information about our products or services, please do not hesitate to contact us.
QWALIS - MIDWEST INVEST SA
"Cour du Moulin" : Route de l’Etat 5/9 - 1380 Lasne
BY MAIL :
BY PHONE :
If you'd rather hear a voice on the other end of the phone, we're here to answer.
+32 2 354 24 21
1. WHO IS THIS SITE FOR ?
This site is primarily intended for companies wishing an exclusive product, available only at QWALIS. Our products are sold with or without customization. If you are a private client but you wish to buy more than 30 pieces, we are also at your service. To collaborate with our consulting department though you must be a company.
2. HOW TO CREATE A CUSTOMER ACCOUNT?
Go to the login page, fill in the form provided for this purpose, do not forget to fill in the mandatory fields. As soon as we receive your form, your request will be analyzed and sent to one of our managers who will then contact you to validate your request and start a collaboration. You will be notified by e-mail that your customer account is activated very shortly.
3. HOW DO I CHANGE MY CUSTOMER ACCOUNT INFORMATION ?
At the top right of your screen, you will find a small human pictogram that represents you. By clicking on it you will be redirected to a new page. Then, click on "information". This will allow you to change all your personal data. If you would like to change other information or ask us a question, send us a message at firstname.lastname@example.org
1. WHERE ARE OUR CLOTHES MADE ?
QWALIS products are manufactured in Poland and Asia (Bangladesh, China).
2. ARE OUR PRODUCTS CERTIFIED ?
We have all the certifications that guarantee that our products are manufactured in an ethical, sustainable and chemical-free manner, which is what our Oeko-Tex certification covers.
3. HOW TO MAINTAIN THE QWALIS GROUP'S PRODUCTS ?
On each garment, you will find a label that will indicate all the instructions to follow for washing, guaranteeing the best resistance of our products over time. Nevertheless, in order to respect the environment, we advise you not to exceed 30°C when washing your clothes and not to use a dryer.
4. DO OUR CLOTHES COMPLY TO BE PRINTED AND DECORATED ?
All our clothing, bags, headwear and goodies are designed to be personalized. All can be immediately personalized using all printing techniques (choosing the most suitable for the chosen textile and the visual to be printed) as well as embroidery.
5. DO THE PRODUCTS HAVE LABELS ON THEM ?
Yes, our products are labelled. On some products you will find a simplified label behind the neck, inside the product. On others, you will find a label on the neck (on back), one inside on the right side and in some cases a cardboard label attached with a thread. The information on each of these labels is important and we recommend that you read it before removing it. On some products, a label referring to the size is located inside the collar in a decentralized way in order to give you enough space to apply your own brand.
1. HOW TO FIND A PRODUCT ?
You can find an item by going to the search bar at the top left of your screen. By browsing through the collection, you can find a product also by using the filters.
2. HOW TO SELECT A PROPER SIZE ?
Each Qwalis product has a sheet and a table showing the different measurements by size in order to choose the one you need.
3. HOW TO CONFIRM YOUR ORDER ?
You have just created your whislist and you want to place your first order? Couldn’t be easier. Go to your customer area and send us directly your whislist to receive your quotation. In this way you will have direct contact with a Qwalis production manager. Orders are therefore not only placed via the site. You will be advised and supported in order to make your request a reality.
4. HOW DO CANCEL OR MODIFY MY ORDER ?
Final orders are not placed on our web platform. So, don't panic if you want to change your basket. Anything is possible once you have a direct contact with your manager.
5. WHAT IS THE MINIMUM QUANTITY ?
At Qwalis you will not be able to order by the unit. However, our minimum quantity differs according to the products ordered. Feel free to contact us to talk directly with an advisor: email@example.com
6. HOW LONG DOES MY BASKET STAYS VALID ?
Your basket remains valid for as long as you wish. However, we do not guarantee the availability of the selected products indefinitely.
7. HOW DO I EXPRESS THAT I AM UNSATISFIED ABOUT A PRODUCT ?
Qwalis' mission is to serve its customers as well as possible and to satisfy their expectations and needs in every way by offering premium products and services. However, it sometimes happens that our products (quality, preparation errors) are not in line with your expectations. We therefore ask you to send us as soon as possible all your complaints but also your comments and suggestions by e-mail to firstname.lastname@example.org We are convinced that any complaint is an opportunity to improve and we strive to do so on a daily basis..
1. WHAT ARE DELIVERY DELAY ?
Delivery times run from the moment your sales order is validated and your payment is made. We can deliver within 2 working days for express delivery and a maximum of 7 working days for standard orders.
2. WHAT ARE THE DELIVERY POSSIBILITIES ?
Our partners can choose from the following delivery methods:
a. Standard parcel delivery: the parcel transport will be carried out by our partner DPD or DSV for all Europe.
b. Standard delivery on pallet: For large orders (from 2000 pieces), transport will be on pallet. Please note that the delivery time for this type of order is 1 to 2 days longer than the standard delivery time per package.
c. Express Delivery: Deliveries are guaranteed by our partner DPD within 2 working days. If you do not receive your order on time, we cannot be held responsible for any damage.
3. WHAT ARE DELIVERY COSTS ?
The cost of delivery by road is set at 50€ for any order under 2000€.
The cost of delivery by road is free for any order exceeding 2000€.
For orders transported by "air" the cost of delivery varies according to weight and size and will be charged each time, regardless of the order’s price.
4. HOW DO I RETURN PRODUCT ?
Any defective clothing or incorrect delivery will be rectified.
There will be no refund but a reproduction in case of error on our side or defect on the textile.
You have 15 days upon receipt of your products to notify your production manager by email. After this period, the claim will no longer be accepted.
All defective clothing must be returned without being worn or modified and in its original packaging. The return costs will be at your expense.
Please note that any unauthorized returns will be rejected by the warehouse.
A return form with the precise reasons for the return must be sent to us in advance.
5. WHEN ARE STOCKS RENEWED ?
All product categories are regularly replenished. Our production planning teams strive to minimize stock shortages. However, periodically and on an ad hoc basis, some items may be out of stock for a period of time. A color system allows you to keep an eye on our stock status and replenishment dates are also indicated.
1. HOW DO I PAY FOR MY ORDERS ?
Payment is only made once the final order form has been sent, by bank transfer. No payment is made on our website.
2. HOW DO I KNOW THAT MY ORDER IS BEING ATTENDED TO ?
As soon as your order is processed, you will receive an email confirmation that your order is being attended to. You will then be contacted directly by your production manager.
3. WHEN AND WHERE CAN I FIND MY INVOICE ?
Your invoice is sent to you by email after receipt of your goods. If a paper version is required, simply request it at the time of ordering.
4. WHAT ARE PAYMENT DELAY ?
Orders are paid in advance, with the sales order. If unforeseen additional costs are added, they will be mentioned in the final invoice. For some recurring customers, it is possible to grant credits of up to 30 days after delivery of the order.
1. HOW IT WORKS ?
At Qwalis, we do not operate with the traditional circuit (producer-supplier-distributor-reseller-printer). Indeed, our unique business model allows us to shorten this circuit, so we propose a direct circuit: Producer - Qwalis headquarters - customer. There is an exclusive producer by product category in order to maximize the quality of our products. There is a Qwalis headquarter in each country with its own warehouse, personalization services and transport organization. At Qwalis you will find products only distributed by our group, at the most competitive price and of excellent quality.